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MS-721T00: Plan, configure, and manage collaboration communications systems with Microsoft Teams
This intermediate course shows IT professionals how to plan, deploy, configure and manage Microsoft Teams voice, meetings and devices. You’ll learn to set up Teams Phone and connect to the public phone network with Calling Plans, Operator Connect or Direct Routing. You’ll also configure Teams Rooms and certified devices, and monitor and troubleshoot call and meeting quality. It prepares you for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) exam.
Duration
32 hours
Modules
2 Modules
Course type
Microsoft
Course Overview
The MS-721T00: Collaboration Communications Systems Engineer course is designed for professionals responsible for designing, configuring, and managing modern communication solutions using Microsoft Teams. This course provides hands-on skills in integrating voice and telephony systems, managing Teams Phone, and implementing Teams Rooms and Direct Routing. Learners will gain a deep understanding of advanced calling features, voice routing, and network optimization. Ideal for communications engineers and administrators, this course helps participants prepare for real-world enterprise deployments and the Microsoft certification exam, ensuring they can deliver reliable, secure, and high-quality communication experiences through Microsoft Teams.
Before You Begin
- A solid understanding of Microsoft Teams architecture
- Experience with Teams administration and PowerShell
- Familiarity with networking, identity, and licensing in Microsoft 365
- Completion of MS-700 is highly recommended
Key outcomes
- Configure Direct Routing and Session Border Controllers Enable external calling with Teams using certified SBCs.
- Deploy and Manage Microsoft Teams Rooms Effectively Install, configure, and support Teams Rooms across your organization.
- Optimize Call Quality and Network Performance Monitoring Use analytics tools to improve calls and connectivity.
- Secure and Troubleshoot Teams Communication Systems Apply security controls and resolve communication system issues.
Tools you’ll use
Microsoft 365 Admin Center
Microsoft Entra lD
Microsoft Graph APl
Microsoft Purview
Teams
Skills you’ll gain
- Plan and Design the Team’s Phone Solution
- Voice Routing Configuration
- Direct Routing Deployment
- Teams Rooms Management
- Call Quality Optimization
- Communication Security
- License and Analytics Management
What You’ll Learn
2 modules
1Lesson 1 MS-721 Plan and design Teams collaboration communications systems
Module 1.1 Introduction to Teams meetings and calling Module 1.2 Plan for Teams Phone Module 1.3 Plan for Microsoft Teams Rooms and shared meeting spaces Module 1.4 Plan and optimize network performance for Teams media Module 1.5 Configure and deploy Teams Phone Module 1.6 Configure and deploy Teams Phone with Direct Routing Module 1.7 Extend Teams Phone with additional services
2Lesson 2 MS-721 Manage Teams collaboration communications systems
Module 2.1 Manage meetings and events experiences Module 2.2 Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams Module 2.3 Configure and manage voice users Module 2.4 Configure auto attendants and call queues Module 2.5 Configure, deploy, and manage Teams devices Module 2.6 Guided project – Prepare meeting room experiences Module 2.7 Monitor and troubleshoot Teams collaboration communications systems Module 2.8 Configure BYOD spaces and bookable desks
Certification & Credentials
Certificate track
32 hours
High-Quality Video, E-book & Audiobook
Module Quizzes
AI Mentor
Access for Tablet & Phone
Frequently asked questions
Who should take this course?
IT pros working as Teams communications engineers, responsible for voice, telephony, and collaboration infrastructure.
Does this course prepare for a certification?
Yes, it helps prepare for the Microsoft Certified: Collaboration Communications Systems Engineer Associate (Exam MS-721).
Do I need to know PowerShell?
Yes, PowerShell is used extensively for Teams and voice configuration.
Do I need Teams Phone licenses for this course?
A test tenant with appropriate licenses is recommended for hands-on learning.
| Duration | 32 hours |
|---|---|
| Modules | 2 Modules |
| Course type | Microsoft |
| Category | Microsoft |
| Prerequisites | A solid understanding of Microsoft Teams architecture, Experience with Teams administration and PowerShell, Familiarity with networking, identity, and licensing in Microsoft 365, Completion of MS-700 is highly recommended |
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