Address
Level 8/25 Restwell Street, Bankstown NSW 2200, Australia
Business Hours
Monday to Friday: 10AM - 6PM
Weekend: CLOSED
Emotional Intelligence in Action- Understanding and managing workplace Emotions
Put emotional intelligence to work every day. This practical, self-paced course helps you recognise, understand and manage your emotions through self-assessments, mood tracking and emotional mapping exercises. You’ll also learn how emotional intelligence strengthens teamwork, trust, motivation, conflict resolution and leadership, helping you build more resilient and productive workplace relationships.
Duration
2 Days (12 Hours)
Modules
5 Modules
Course type
SoftSkills
Course Overview
This course focuses on developing emotional intelligence (EI) to improve workplace performance, resilience, empathy, and social influence. It explains the four EI pillars—self-awareness, self-management, social awareness, and relationship management—while offering practical exercises such as emotional mapping, trigger tracking, empathy puzzles, and resilience-building techniques. Learners gain tools to manage stress, strengthen communication, build trust, and navigate workplace dynamics effectively. The program emphasizes how EI enhances leadership, teamwork, innovation, and professional growth more effectively than IQ alone.
Before You Begin
- Learners should be familiar with common workplace interactions such as meetings, teamwork, feedback discussions, and professional communication.
- Participants should be open to examining their emotions, behaviors, and reactions honestly. This mindset is essential for improving self-awareness and developing stronger emotional intelligence skills.
- Many activities involve empathy-building, active listening, trust-building, and feedback techniques. Learners should be willing to practice these soft skills in real-life situations, role-plays, or group interactions.
Key outcomes
- Learn how to recognize, understand, and manage your emotions through self-assessments, mood tracking, and emotional mapping exercises.
- Discover practical techniques such as breathing exercises, mental reframing, anchoring, and stress-reset rituals to stay calm and focused during pressure, conflict, or challenging workplace situations.
- Gain tools to better understand others’ emotions, improve active listening, read verbal and non-verbal cues, and build meaningful professional relationships in both in-person and virtual environments.
- Understand how emotional intelligence improves teamwork, trust, motivation, conflict resolution, and leadership effectiveness, enabling you to create stronger and more productive workplace relationships.
- Learn engagement strategies, rapport-building techniques, feedback delivery methods, and social calibration skills that help you communicate confidently, influence others positively, and create lasting professional impact.
What You’ll Learn
5 modules
1Module 1: The Power of EI in the Workplace
1. What is EI? Why Emotional Intelligence Matters for Professional Growth
2. EI vs IQ – Why Emotional Intelligence Fuels Rocket Teams (Not Just Brainiacs)
3. Your Emotional Blueprint: Quick Self-Assessment to Understand Your Starting Point
2. EI vs IQ – Why Emotional Intelligence Fuels Rocket Teams (Not Just Brainiacs)
3. Your Emotional Blueprint: Quick Self-Assessment to Understand Your Starting Point
2Module 2: Emotional Awareness – Unlocking the Hidden Signals
1. Emotional Detectives
2. The Mood Meter
3. Emotional Mapping Exercise
4. Snap Judgment Breaker
2. The Mood Meter
3. Emotional Mapping Exercise
4. Snap Judgment Breaker
3Module 3: Emotional Resilience – Mastering Your Inner Calm
1. Emotional “Reset Button”
2. The Mental Jenga
3. Anchoring Techniques
4. Emotional Stretching
2. The Mental Jenga
3. Anchoring Techniques
4. Emotional Stretching
4Module 4: Empathy Unplugged – Connect and Influence with Real-World Empathy
1. Empathy in the Digital Age
2. Empathy Puzzles
3. Empathy Hacking
4. Empathy Speed Dating
2. Empathy Puzzles
3. Empathy Hacking
4. Empathy Speed Dating
5Module 5: Magnetic Social Skills – Influence, Engage, and Build Connections
1. Engagement Triggers
2. Virtual Rapport Hacks
3. Rapid Trust Building
4. Feedback Alchemy
5. Social Calibration
2. Virtual Rapport Hacks
3. Rapid Trust Building
4. Feedback Alchemy
5. Social Calibration
Certification & Credentials
Certificate track
2 Days (12 Hours)
High-Quality Video Lessons
Digital courseware, e-books & audio access
AI mentor support
Target Audience
Intended roles
- People Manager
Learning Resources
Videos & Engaging Visual Content
Each module includes high-quality video content that makes learning more interactive, visual, and easier to understand.
Podcasts
Includes access to curated podcasts featuring experts in critical thinking, problem-solving, and decision-making.
Audiobooks
To support flexible learning, the course offers audiobooks that cover key topics in critical thinking and problem-solving.
E-Books
Access e-books that offer in-depth coverage of key concepts and techniques.
Frequently asked questions
What is the main objective of this course?
The course is designed to help learners develop emotional intelligence (EI) skills that improve self-awareness, emotional control, communication, empathy, teamwork, leadership, and workplace relationships. It provides practical techniques to handle stress, build trust, and become more effective in professional and personal interactions.
Who should take this course?
This course is ideal for professionals, managers, team leaders, students, entrepreneurs, HR professionals, customer service teams, and anyone looking to improve communication, emotional resilience, and interpersonal effectiveness in the workplace or daily life.
Do I need prior knowledge of emotional intelligence to join?
No prior experience is required. The course is beginner-friendly and explains emotional intelligence concepts in a simple, practical, and easy-to-follow manner with exercises, examples, and real
What practical skills will I gain from this course?
You will learn skills such as emotional self-awareness, stress management, empathy, active listening, conflict resolution, trust building, communication improvement, social influence, resilience techniques, and relationship management for professional success.
Are there hands-on exercises included in the course?
Yes. The course includes practical activities such as emotional mapping, mood tracking, empathy exercises, rapid trust-building activities, trigger analysis, resilience practices, role-playing scenarios, and communication improvement techniques.
| Duration | 2 Days (12 Hours) |
|---|---|
| Modules | 5 Modules |
| Course type | SoftSkills |
| Category | SoftSkills |
| Intended roles | People Manager |
| Prerequisites | Learners should be familiar with common workplace interactions such as meetings, teamwork, feedback discussions, and professional communication., Participants should be open to examining their emotions, behaviors, and reactions honestly. This mindset is essential for improving self-awareness and developing stronger emotional intelligence skills., Many activities involve empathy-building, active listening, trust-building, and feedback techniques. Learners should be willing to practice these soft skills in real-life situations, role-plays, or group interactions. |
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