Address
Level 8/25 Restwell Street, Bankstown NSW 2200, Australia
Business Hours
Monday to Friday: 10AM - 6PM
Weekend: CLOSED

Stay calm, clear and confident when the pressure is on. This practical, self-paced course explains how stress affects the way you communicate. It then gives you proven techniques, including strategic pauses, tactical breathing, emotional grounding and precise language, to help you communicate with clarity and authority in tense meetings, difficult feedback conversations, crises and video calls.
This course teaches professionals how to communicate calmly, clearly, and confidently under pressure by understanding the neuroscience of stress and emotional regulation. It provides practical techniques for managing amygdala hijacks, controlling vocal tone, using strategic pauses, reframing fear, and de-escalating conflict. Learners develop skills in precision language, tactical breathing, emotional grounding, and calm-assertive leadership communication. The course emphasizes real-time application in meetings, feedback situations, crises, and remote communication environments to improve trust, clarity, collaboration, and decision-making under stress.
Intended roles
| Duration | 2 Days (12 Hours) |
|---|---|
| Modules | 6 Modules |
| Course type | SoftSkills |
| Category | SoftSkills |
| Intended roles | Cross-Functional Communication Lead |
| Prerequisites | Learners should have a foundational understanding of professional communication, including meetings, presentations, team discussions, and feedback conversations., Prior exposure to stressful work situations helps learners relate to the practical frameworks, emotional regulation methods, and conflict-management strategies taught throughout the program., A willingness to practice breathing techniques, pause protocols, and calm-response methods is essential for successfully applying the concepts in real-world situations. |
Chandra has a long-standing record of professionalism and integrity in the Vocational and Higher education sectors in Australia spanning over 2 decades. He holds a Master’s Degree in Computer Science and a Bachelor’s degree with Distinction in Information Technology majoring in software engineering, and is also a certified trainer & qualified assessor.
He has served in key roles in various organisations across both the higher education and vocational sectors which include Vice President, Academic Director, Deputy Principal, Director of Studies, Managing Director and Marketing Director. He has also set up and managed his own fully accredited RTO.
Chandra is managing and overseeing the entire operations of The Business School, both onshore and offshore for the VET and ELICOS sectors. Some of these would include marketing, student recruitment, IT, admissions, student support departments as well as coordinating with the Director of Studies and the Academic Manager to ensure competency and quality are maintained across academics, trainers, and teachers.
Christopher is a future-focused educator and global business leader committed to reshaping how people learn, upskill and succeed. Driven by innovation, he combines technology, digital learning design and real-world industry insight to build powerful, future-ready education solutions.
As Director General of the World Certification Institute and an experienced Company Director, he leads international initiatives that set global standards, strengthen professional capability, and open new pathways for learners across Asia and beyond. His work bridges education and enterprise — helping organisations transform their workforce and individuals gain the skills and confidence to thrive in a changing world.
With qualifications including BCom, GradDipEd, MBA, FCPA, WCMP and FWCI, I bring deep expertise in business strategy, financial governance and competency-based learning.
Christopher is passionate about using technology to enhance the learning journey, create equitable access to skills, and promote lifelong learning for all.
Our mission is simple: to empower people with the knowledge, tools and opportunities they need to succeed — today and into the future.
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