DeL Privacy Policy

Last Updated: 17/03/2026

This Privacy Policy explains how Digital-enhanced Learning (DeL) collects, uses, stores and protects personal data when users access the DeL platform and related services.

1. Our Commitment to Privacy

DeL is committed to protecting user privacy and handling personal information responsibly. As DeL operates globally, personal data may be subject to different privacy laws depending on the country of the user. DeL aims to follow widely recognised international privacy principles including those reflected in regulations such as GDPR (EU), Australian Privacy Principles (APP), and other comparable international privacy frameworks.

2. Data Collection

DeL may collect personal information when users:

  • Register an account
  • Enrol in courses
  • Interact with learning materials
  • Contact customer support
  • Subscribe to updates or newsletters

Information may also be collected automatically through cookies, platform logs, analytics tools and other technologies.

3. Personal Information

Personal information may include:

  • Name and email address
  • Profile details (education, career interests or learning goals)
  • Course enrolment and progress information
  • Communications with DeL support services

Users may also choose to share information publicly through course discussions, reviews or community features.

4. Courses Provided by Education Partners

Many courses on the DeL platform are provided by independent education partners. DeL may share limited aggregated learning statistics (such as learner demographics or course engagement levels) with these partners to support course delivery and improvement. Individual users will not normally be identifiable through this aggregated data.

5. Third-Party Service Providers

DeL may use trusted third-party providers to support services including:

  • Cloud hosting and data storage
  • Payment processing
  • Learning management systems
  • Authentication services
  • Analytics and platform performance tools

Sensitive financial information (such as credit card details) is processed by secure third-party payment providers rather than stored directly by DeL.

6. Technical Data and Cookies

DeL may collect technical information such as:

  • Device and browser information
  • IP address
  • Website usage behaviour
  • Cookies and similar technologies

These technologies help improve platform performance, user experience, analytics, and security.

7. User Consent and Control

By registering or using the DeL platform, users consent to the collection and use of their information in accordance with this policy.

Users may:

  • Access and update their personal information
  • Control communication preferences
  • Request deletion of their account and personal data

Certain platform features may be limited if some data processing is restricted.

8. Data Retention

DeL retains personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve platform functionality. When accounts are deleted, identifiable information may be removed or anonymised for statistical purposes.

9. Data Security

DeL implements reasonable technical and organisational measures to protect personal data, including:

  • Secure networks and encrypted systems
  • Restricted staff access to personal data
  • Monitoring and security controls

However, no internet-based service can guarantee absolute security.

10. International Data Transfers

Because DeL operates globally, personal data may be stored or processed in multiple countries. DeL takes reasonable steps to ensure that any international data transfers maintain appropriate privacy protections consistent with recognised international standards.

11. User Rights

Depending on the laws applicable in their jurisdiction, users may have rights to:

  • Access personal data
  • Correct inaccurate information
  • Request deletion of personal data
  • Object to certain types of data processing

Requests may be submitted to DeL’s privacy or data protection contact.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect legal, operational, or technological changes. Continued use of the DeL platform after updates constitutes acceptance of the revised policy.

Summary

DeL collects and uses personal information to operate its global learning platform, manage course enrolments, and improve the learning experience. Data may be shared with trusted service providers and course partners in limited ways, and users may access, update or delete their personal information.